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What are my rights?

The GDPR provides the following rights for individuals:

1. The right to be informed.
The right be be informed about the collection and use of your personal data.
2. The right of access
The right to access your personal data.
3. The right to rectification.
The right to have inaccurate personal data rectified, or completed if it is incomplete.
4. The right to erasure.
The right to have your personal data erased.
5. The right to restrict processing.
The right to request the restriction or suppression of their personal data.
6. The right to data portability.
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
7. The right to object.
The right to object to the processing of their personal data in certain circumstances.
8. Rights in relation to automated decision making and profiling.
The GDPR has provisions on:
1.Automated individual decision-making (making a decision solely by automated means without any human involvement); and
2.Profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.

Further information on these rights, can be found by contacting the ICO (Information Commissioner’s Office)

What personal information do you hold?

We only hold information which enables us to provide the service between us and the customer

This may include, but not be restricted to:

Email Address
Telephone Number
Business Name

By entering your details into our ordering systems, you agree to share that information with us. If you choose not to progress with the order or your payment method fails, we may still hold the details placed for that order.

Direct shipment orders which hold your client’s personal information are also held on our system. These details are also limited to what have been provided to us, by you.

Images which are uploaded to our ordering systems are not retrievable, other than for the purpose of printing.

How long is my data held?

We only hold on to what we need in order to continue to provide our customers with a high level of service.

Where possible, our software providers provide us with an order database which we use to recall orders to enable us to answer a customer’s questions or queries. All of this information will be held until a point where you can request for this to be deleted.

All of our service and software providers are also governed by GDPR compliance and are therefore obliged to delete your data when requested.

Unless specifically requested through one or more of our systems/services, we will not hold your payment card details.

Our payment gateways may hold payment information in the event that a refund or payment issue may occur.

Do you share customer personal data?

Your information may be shared between our third-party suppliers and delivery services, so that we are able to successfully complete the service request by the customer. DSCL will never release any of your information to any third-party, other than for the use of providing the service which has been agreed by the customer.

These third-party suppliers may include, but are not limited to:

Software Suppliers
Hosting Vendors
Payment Gateways
Delivery Companies

All steps are taken to ensure that this information is treated with the strictest confidence.

Can I access my personal data?

You can request a copy of any personal data which we hold for you, by sending a request to our main email contact or via a postal service. This request is known as a ‘Subject Access Request’.

DSCL, Unit 12 Bamford Business Park, Hibbert St, Reddish, Stockport, SK4 1PL

We aim to respond to all SARs within 1 month from the date of the form being received.

Website related information

Images are stored on our website servers for up to 60 days in order to process orders (including the potential for an order to be re-printed should the printed copy be damaged in the post etc)

Images are not retrievable once uploaded to the website, except for printing - they will be automatically deleted.

Images are stored on the website servers for up to 60 days in order to process orders (including the potential for an order to be re-printed should the printed copy be damaged in the post etc)

To be able to fulfill an order, any details customers enter & images will be transmitted to selected third parties for the purpose of fulfilling the order. A member of staff of the Data Controller will be able to tell the customer which third parties, if any, will have access to their data and how to contact the Third party for Data Protection requests

Customer data will only be processed if they place an order or make an account - and their data will only be used for purpose of fulfilling that order and/or contacting them regarding that order or account.

If a customer enter details or upload photos and do not place an order, their data will be deleted after 60 days (plus a configurable ‘grace period’).

In the event of issues placing an order, customer details may be seen by members of our support teams. Support teams will not store or process the data - they will only use it to identify, diagnose or solve issues with the order.

Changes to privacy policy

We reserve the right to review and make changes to our privacy. Any changes will be made available through our website.